Farid Academy Platform Usage Agreement

1.Farid Academy

The entity providing the educational and developmental services, programs, sessions, and digital platform, referred to in this Agreement as the "Academy" or "Farid".

2.The Platform

The website, application, or any digital system belonging to Farid Academy through which services, subscriptions, sessions, reports, or learning materials are provided or managed.

3.Parent

The person legally or actually responsible for the enrolled child, who registers, pays, follows up on the program, or communicates with the Academy.

4.Child / Subscriber

The child or adolescent benefiting from Farid Academy's services and programs.

5.Subscription

The package or program purchased by the parent to benefit from Farid Academy's services for a defined period and according to a specific number of sessions or features.

6.Session

A live educational or developmental session delivered online by a trainer or specialist accredited by Farid Academy.

7.Program Duration

The core period designed for delivering the program or package.

8.Final Validity Period

The maximum period within which sessions must be completed and the subscription used, including any permitted deferral, freeze, or rescheduling.

9.Electronic Account

The child's or parent's account on the Farid Academy platform, through which services, materials, and reports are accessed during the subscription period.

10.Rescheduling

A request to change the time of a specific session to another time, in accordance with the conditions set out in this Agreement.

11.Freeze

A temporary suspension of the subscription for a defined period and under specific conditions, without resulting in any extension beyond the Final Validity Period.

12.Golden Guarantee

A defined guarantee period granted to a new subscriber allowing a refund request under the conditions stated in this Agreement.

13.Safeguarding

The set of policies and procedures aimed at protecting the child from any form of abuse, exploitation, neglect, or inappropriate conduct while using the Academy's services.

1.Scope of the Agreement

This Agreement governs the use of all Farid Academy services, including:

• Live sessions.
• The digital platform.
• Electronic accounts.
• Learning materials.
• Reports.
• Digital activities.
• Follow-up and communication services.
• Any current or future services provided by the Academy.

2.Electronic Acceptance

The parent's performance of any of the following acts constitutes explicit electronic acceptance of this Agreement:

• Creating an account on the platform.
• Paying the subscription fee.
• Confirming a booking.
• The child attending the first session.
• Using any of the Academy's services.

The Academy retains records of electronic acceptance or any proof of acceptance of the terms via the platform, payment methods, or approved registration channels.

3.Parent's Capacity

The parent acknowledges holding the legal or actual capacity authorizing them to enrol the child in Farid Academy's programs, follow up on the subscription, and make decisions related to it.

4.Accuracy of Data

The parent undertakes to provide accurate and up-to-date data, including:

• The child's name.
• The child's age.
• Contact details.
• Any educational, behavioral, or health information relevant to providing the service.

The Academy bears no liability arising from inaccurate, incomplete, or misleading data.

1.Nature of the Service

Farid Academy provides educational, developmental, and growth services aimed at supporting the child's development, building their character, and developing their social-emotional skills.

2.The Service Is Not Medical or Psychological Treatment

Farid Academy does not provide medical, therapeutic, or diagnostic services, and its sessions are not a substitute for psychological or medical treatment, speech therapy, or specialized rehabilitation.

If the child needs specialized medical, psychological, or therapeutic intervention, the parent is responsible for referring to qualified specialists.

3.Variation of Results

The parent acknowledges that program results vary from one child to another and are affected by several factors, including:

• Regularity of attendance.
• Family cooperation.
• The child's age.
• The child's personality.
• Level of engagement.
• The surrounding environment.
• Adherence to recommendations and activities.

The Academy does not guarantee a specific outcome or a particular change within a particular period.

1.Creating the Account

The Academy may create an electronic account for the child or parent on the platform after the subscription is completed, or as it deems appropriate to provide the service.

2.Account Validity

The child's or parent's account remains active only throughout the subscription validity period, and is used to benefit from the services associated with the subscribed program. These services include, depending on the type of subscription:

• Attending live sessions.
• Viewing available reports.
• Following the child's progress.
• Accessing digital materials and activities.
• Using the electronic services available within the platform.

3.Expiry of Account Validity

Upon the end of the subscription's Final Validity Period, the electronic account is automatically suspended or frozen, resulting in:

• Disabling the ability to log into the account.
• Disabling access to learning materials.
• Disabling access to reports and activities.
• Disabling the use of any digital features associated with the subscription.
• Disabling any support or follow-up services associated with the account.

The subscription confers no permanent right to access the platform or its content after the subscription period ends.

4.Nature of Platform Access

A subscription to Farid Academy is a time-bound subscription to benefit from the educational services for a defined period, and does not entail the purchase or ownership of any part of the platform, its content, materials, reports, or systems.

5.Reactivating the Account

The account may be reactivated upon renewing the subscription or subscribing to a new program, in accordance with the policies and prices in effect at the time of renewal.

6.Protecting Login Credentials

The parent undertakes to keep login credentials confidential and not to share them with any other party.

Sharing the account with more than one child, family, or unauthorized user is prohibited.

7.Account Misuse

The Academy has the right to suspend or disable the account in the event of:

• Sharing login credentials with others.
• Using the account for more than one child without authorization.
• Attempting to copy, download, or leak content.
• Misusing the platform.
• Violating any provision of this Agreement.

1.Types of Subscriptions

Farid Academy offers several types of subscriptions and packages, which may include:

• Monthly packages.
• Semi-annual packages.
• Annual packages.
• Short packages.
• Special programs.
• Seasonal or promotional offers.

The number of sessions, features, price, and validity period for each package are determined at the time of subscription.

2.Subscription Validity Period

Each package has a Final Validity Period within which all sessions must be completed and the subscription's features used.

The Final Validity Period includes all periods of deferral, freeze, and rescheduling, none of which extends the subscription beyond this period except by explicit written approval from the Academy's management.

3.Expiry of Unused Sessions

Upon the end of the Final Validity Period, all unused sessions automatically expire, and the parent has no right to claim their delivery, carry-over, or refund.

4.Start of the Subscription

The subscription period begins from the program start date, the first session, or the date agreed in writing with the Academy.

5.Deferred Booking

The parent may pay the subscription fee and set a later start date. In this case:

• The subscription period begins from the specified start date.
• The waiting period is not considered part of the freeze period.
• The deferred booking period may not exceed 90 days from the payment date.

If the subscription does not begin within 90 days, the subscription period begins automatically.

1.Session Times

Session times are set in coordination between the parent and the operations team, according to available operational capacity and trainers' schedules.

2.Commitment to Appointments

The parent undertakes to ensure the child's attendance at the scheduled session time and to prepare a suitable environment for attendance, including:

• A good internet connection.
• A suitable device.
• Logging in on time.
• The child being in a suitable place.
• Minimizing distractions during the session.

3.Program Regularity

Farid Academy's programs rely on continuity and gradual learning; therefore, the interval between two consecutive sessions may not exceed 21 days, and in a manner that does not exceed the subscription's Final Validity Period.

4.Accumulation of Deferred Sessions

The total number of undelivered or deferred sessions may not exceed four consecutive sessions at any time.

The Academy has the right to reorganize the subscriber's schedule in a way that ensures the continuity of the program and the achievement of its educational objectives.

1.Free Rescheduling Allowance

Each subscriber is granted a free allowance for rescheduling sessions according to the package type:

2.Rescheduling Conditions

Acceptance of a rescheduling request requires:

• Submitting the request at least 12 hours before the session time.
• Choosing an alternative time within a period not exceeding 30 days from the request date.
• The new time not exceeding the subscription's Final Validity Period.
• Submitting the request via the approved official channels.

3.Effect of Rescheduling

Rescheduling does not extend the subscription's Final Validity Period.

4.Failure to Choose an Alternative Time

If the parent does not choose an alternative time within 30 days of the rescheduling request date, the Academy has the right to:

• Set a suitable time according to operational capacity.
• Or consider the rescheduling request cancelled.
• While the subscription period continues to be counted without extension.

5.Rescheduling Fees After Exhausting the Allowance

After exhausting the free rescheduling allowance, the following fees apply:

• Cancellation more than 12 hours in advance: 25% of the session value.
• Cancellation within less than 12 hours: 50% of the session value.
• No-show or cancellation after the session begins: 100% of the session value.

1.No-Show Cases

A session is considered fully delivered in the following cases:

• The child not joining within the first 15 minutes of the session time.
• Not responding to contact attempts.
• Withdrawing before the session begins without official notice.
• The child, device, or suitable connection not being available at session time.

2.Effect of No-Show

In no-show cases:

• The session is deducted from the subscription balance.
• There is no right to claim its repetition.
• There is no right to a refund of its value.
• The subscription period is not extended because of it.

3.Repeated No-Show

In the event of repeated no-shows or late cancellations, the Academy has the right to:

• Suspend the free rescheduling allowance.
• Require the parent to set a fixed schedule.
• Suspend sessions until contact with the operations team.
• Take any appropriate operational measure to protect service quality.

1.Right to Freeze

The subscription may be frozen only once throughout the subscription period, in accordance with the conditions set out in this Agreement.

2.Freeze Duration

3.Freeze Conditions

Acceptance of a freeze request requires:

• Submitting the request at least 48 hours before the next session time.
• No missed sessions or sessions counted as no-show.
• The freeze not being requested retroactively.
• Submitting the request via the official channels.
• Approval from the operations team or management.

4.Effect of the Freeze

The freeze does not extend the subscription's Final Validity Period; rather, it is used within it.

5.End of the Freeze Period

After the freeze period ends, the program resumes according to available times, while adhering to the subscription's Final Validity Period.

1.Official Holidays

The Academy reschedules sessions that coincide with its approved official holidays, without counting them against the rescheduling allowance.

2.What Is Not Considered an Official Holiday

Official holidays do not include:

• School holidays.
• Personal travel.
• Family holidays.
• The parent's own work circumstances.
• Any personal circumstances not approved by management as an exceptional case.

3.Exceptional Cases

Management may approve exceptions in cases of force majeure, such as:

• Hospitalization.
• Accidents.
• Natural disasters.
• Compelling circumstances as determined by management.

4.Supporting Documents

The Academy has the right to request documents or proof of the exceptional case before approving any exception.

5.Management's Decision

Management's decision is final in accepting or rejecting exceptional cases.

1.Prices

Package and program prices are determined according to the announced prices or offers in effect at the time of subscription.

2.Changing Prices

The Academy reserves the right to amend prices, packages, or offers at any time, and this does not affect previously paid subscriptions except upon renewal or a new subscription.

3.Payment Methods

Payment is made through the methods approved by the Academy, and the subscription is not considered confirmed until the amount is received or the payment is confirmed.

4.Taxes and Fees

Some services may be subject to taxes or additional fees according to the laws, payment methods, or the country in which the service is provided.

1.The Golden Guarantee

Farid Academy offers new subscribers a Golden Guarantee for 7 days from the subscription start date.

2.Right to Request a Refund

The parent has the right to request a refund of the subscription value within the first 7 days from the subscription start date, in accordance with the conditions of this policy.

3.Delivered Sessions

Any delivered session is considered a completed service, and its value may not be refunded under any circumstances.

4.How the Refund Is Calculated During the Golden Guarantee

If a refund is requested during the Golden Guarantee period:

• The value of all delivered sessions is deducted.
• A 15% administrative fee is deducted from the remaining refundable amount.
• The remaining amount, if any, is refunded after the request is approved.

5.After the Golden Guarantee Ends

After the Golden Guarantee period ends, the parent has no right to request a refund of the subscription value as long as the Academy has committed to providing the service in accordance with this Agreement.

6.Breach by the Academy

If the Academy is unable to provide the service or materially breaches its obligations, management may review the refund request and make the appropriate decision.

7.Refund Processing Cycle

Approved refund requests are processed within the next payment cycle, in accordance with the Academy's procedures and the payment method used.

1.Subscription Renewal

The parent may renew the subscription after it ends, in accordance with the prices, packages, and policies in effect at the time of renewal.

2.Reactivating the Account

Upon renewing the subscription, the Academy may reactivate the child's previous account, whenever this is technically and operationally available.

3.Renewal Within a Short Period

If renewal occurs within 30 days of the subscription's end, the Academy may retain the child's previous record and link it to the new subscription.

4.Delay in Renewal

If the non-renewal period exceeds 30 days, the Academy has the right to archive the account, create a new subscription, or restrict access to previous data in accordance with its internal policies.

1.Ownership of Content

All intellectual property rights related to Farid Academy are owned exclusively by the Academy or its licensors. This includes, by way of example and not limitation:

• Curricula.
• Activities.
• Exercises.
• Educational games.
• Worksheets.
• Presentations.
• Files.
• Videos.
• Reports.
• Assessments.
• Platform design.
• The trademark.
• Texts and graphics.
• Training and assessment methods.

2.Prohibition of Copying and Sharing

The parent, the child, or any other party may not:

• Copy the content.
• Photograph the sessions.
• Record the sessions.
• Republish the materials.
• Share the files with others.
• Sell or reuse the content.
• Use the content for commercial or training purposes outside the scope of the subscription.

3.Permitted Use

Use of the materials and content is limited to the subscribed child only, during the subscription period only, and for the purpose of personal benefit from the program.

4.Intellectual Property Violation

The Academy has the right to take appropriate legal or operational measures in the event of an intellectual property rights violation, including suspending the account or terminating the subscription without a refund.

1.Personal Use

The account and subscription are dedicated to the registered child only, and may not be used by another child or shared with another family.

2.Conduct During Sessions

The parent undertakes to ensure the child's respect for session rules, and the trainer has the right to end or suspend the session in the event of conduct that continuously disrupts its course.

3.Recording Sessions

Recording, filming, broadcasting, or sharing sessions without the Academy's written approval is prohibited.

4.Unlawful Use

Using the platform for any unlawful, abusive, or unlawful purpose, or in violation of laws, public morals, or the rights of others, is prohibited.

5.Protecting Trainers

Direct communication with trainers outside the Academy's official channels is not permitted except with prior approval.

It is also not permitted to agree with any trainer to provide services outside the scope of the Academy.

1.Data Collection

Farid Academy collects the data necessary to provide the service and improve its quality, including, by way of example and not limitation:

• The parent's data and means of contact.
• The child's basic data.
• Subscription, attendance, and engagement data.
• Trainers' notes.
• Progress reports and pre/post assessments.
• Results of surveys or assessments associated with the program.

2.Purposes of Using Data

The Academy may use the data for the following purposes:

• Providing the educational and developmental service.
• Following the child's progress.
• Preparing reports for the parent.
• Improving the quality of programs and content.
• Measuring educational and developmental impact.
• Training work teams internally with due regard to confidentiality.
• Preparing internal, research, or impact reports/studies.
• Fulfilling the requirements of partnerships, fellowships, supporting, or research entities, including programs in which the Academy participates such as fellowships or educational or developmental initiatives.

3.Sharing Data for Research or Impact Measurement

Farid Academy may share data, reports, performance indicators, or measurement results with its partners or supporting, research, or advisory entities, for the purposes of:

• Impact measurement.
• Program development.
• Preparing research studies.
• Grant and fellowship reports.
• Improving service quality.
• Verifying the effectiveness of the educational model.

This is done, as far as possible, in the form of aggregated, anonymized, or redacted data such that it does not lead to the direct identification of the child or parent, unless otherwise required with appropriate consent or in accordance with legitimate legal or operational requirements.

4.Anonymization and Data Minimization

When sharing data for research purposes or impact reports, the Academy commits to applying the data minimization principle, so that only the minimum necessary data is shared.

The Academy strives to remove or hide direct identifying data such as full name, phone number, email, or any data that could directly reveal the child's identity, whenever this is possible and appropriate for the purpose of the study or report.

5.Sharing Data Internally

The child's and parent's data may be shared within the Academy only with the relevant teams, such as:

• Trainers.
• The operations team.
• The customer service team.
• The quality team.
• The program development team.
• Management.

This is done within the limits of what is necessary to provide or improve the service or follow up on the quality of delivery.

6.No Sale of Data

Farid Academy does not sell children's or parents' data to any third party.

7.Individual Reports

Individual reports about the child are dedicated to the use of the parent and the Academy only, and may not be published, circulated publicly, or used outside the context of the service except with the Academy's approval, or in anonymized form within studies or impact reports.

8.Data Protection

The Academy commits to taking appropriate organizational and technical measures to protect data from unauthorized access, loss, or misuse, while recognizing that no digital system can be guaranteed to be absolutely secure.

9.Data Retention Period

The Academy may retain data, reports, and operational records after the subscription ends for the period it deems appropriate for operational, quality, compliance, impact-measurement, and study purposes, while reserving the right to archive, delete, or anonymize the data in accordance with its internal policies.

1.The Academy's Commitment to Child Protection

Farid Academy commits to providing a safe, respectful, and supportive educational environment for children, and places the child's safety, dignity, and wellbeing at the forefront of its priorities.

2.Scope of Safeguarding

Safeguarding includes all policies and procedures aimed at protecting the child from any form of abuse, exploitation, neglect, or inappropriate conduct while providing the service, using the platform, or attending sessions.

3.Rules for Dealing with Children

All staff, trainers, and collaborators with the Academy undertake to:

• Treat the child with respect and dignity.
• Not use any demeaning, frightening, or discriminatory language.
• Not communicate with the child outside the official channels.
• Not request any unnecessary data, photos, or personal information.
• Not record or use sessions except in accordance with the Academy's policies.
• Maintain clear professional boundaries in all dealings.

4.Safe Communication

Communication relating to sessions or the child must take place through the parent or the Academy's official channels, and no trainer or team member may have direct personal communication with the child outside the approved service framework.

5.Reporting Concerns

The Academy enables the parent, child, or staff to report any worrying, uncomfortable, or non-compliant conduct via the official channels.

The Academy handles reports with appropriate seriousness and confidentiality, and takes the measures it deems necessary to protect the child and verify the incident.

6.Right to Stop a Session

The Academy or trainer has the right to stop or suspend a session if something appears that may affect the child's safety, dignity, or the quality of the session, referring the matter to the competent management.

7.Parent's Commitment

The parent undertakes to provide a safe and suitable environment for the child during the session, and to inform the Academy of any material information that may affect the child's safety or ability to participate in the program.

8.Priority of the Child's Safety

In the event of any conflict between an operational or commercial interest and the child's safety, the child's safety and wellbeing are the priority.

1.Service Limits

The Academy provides educational, developmental, and growth services, and does not bear responsibility for any expectations not explicitly stated within the package or program.

2.Parent's Responsibility

The parent undertakes to:

• Follow up on the child's attendance.
• Adhere to appointments.
• Implement recommendations when needed.
• Provide a suitable environment for sessions.
• Communicate with the Academy when any problem arises.

3.Technical Failures

The Academy does not bear responsibility for failures resulting from:

• The customer's weak internet.
• The customer's device malfunction.
• The customer's inability to log in due to incorrect data.
• Failures beyond the Academy's control.

4.Force Majeure

The Academy does not bear responsibility for delay or impossibility resulting from compelling circumstances beyond its control, such as disasters, interruption of public utilities, widespread outages, or government decisions.

1.Automatic Termination of the Subscription

The subscription terminates automatically upon any of the following:

• Completion of all sessions.
• Expiry of the Final Validity Period.
• Termination of the subscription under the refund policy.
• Termination of the subscription by management's decision due to a breach of the Agreement.

2.Account Suspension

The Academy has the right to temporarily suspend the account in the following cases:

• Violation of the terms of use.
• Misuse of the platform.
• Account sharing.
• Infringement of intellectual property rights.
• Abusive or inappropriate conduct.
• Outstanding unpaid financial dues.

3.Termination Without Refund

The Academy has the right to terminate the subscription without a refund in the event of a material breach of this Agreement, particularly concerning intellectual property, misuse of the platform, infringement against trainers, or sharing the account with others.

1.Official Channels

The Academy adopts official channels for communication, such as:

• Email.
• The official WhatsApp.
• Rescheduling forms.
• The digital platform.
• Any other means the Academy announces.

2.No Reliance on Oral Agreements

No oral agreements, promises, or exceptions that contradict this Agreement are relied upon, unless approved in writing by management or through the official channels.

3.Updating Contact Details

The parent undertakes to update their contact details, and the Academy does not bear responsibility for notifications not arriving due to incorrect or outdated data.

1.Right to Amend

Farid Academy reserves the right to amend this Agreement or any of its associated policies at any time, in line with service development or operational or legal requirements.

2.Effectiveness of Amendments

Amendments take effect from the date of their publication or notification to subscribers via the official channels.

3.Existing Subscriptions

The Academy strives not to harm the fundamental rights of existing subscribers, while reserving the right to apply operational amendments that improve service quality and protect its continuity.

1.Governing Law

This Agreement is governed by and interpreted in accordance with the laws in force in the Arab Republic of Egypt, unless a separate agreement or a local version provides otherwise.

2.Dispute Resolution

In the event any dispute arises, the parties first seek to resolve it amicably through communication with the Academy's management.

3.Jurisdiction

If amicable resolution is not possible, the competent Egyptian courts have jurisdiction over the dispute, unless agreed otherwise in writing.

1.Severability of Provisions

If any provision of this Agreement is found to be unenforceable, this does not affect the remaining provisions, which remain valid and binding.

2.No Waiver

The Academy's failure to apply any provision in a particular case is not a waiver of its right to apply it later.

3.Exceptions

Any exception the Academy grants in a particular case is not an acquired right for the rest of the subscribers, and does not obligate the Academy to repeat it in the future.

4.Priority of This Agreement

This Agreement is the primary reference governing the relationship between the Academy and the parent, and supersedes or replaces any prior understandings or correspondence that contradict it, unless approved in writing by management.

5.Final Acceptance

Creating the account, paying the subscription fee, starting to use the platform, or attending the first session constitutes final electronic acceptance of all the provisions contained in this Agreement.